Two different customers, two different sites
I've just finished the first draft of a site for a business product that's sold through intermediaries.
Our approach was to build a site with two main navigation items on the home page - along the lines of "I'm and intermediary" and "I'm a business".
Although the content was really similar across the two areas of the site, the tone of voice wasn't. The intermediaries are extremely experienced people - while the businesses are small start-ups. So the business copy is very personal and reassuring - while the intermediary copy is all about establishing kudos.
Which is interesting, since I don't normally recommend using different "verbal identities" across a site.
I think it's looking pretty good - I'll let you know if the client agrees.
Our approach was to build a site with two main navigation items on the home page - along the lines of "I'm and intermediary" and "I'm a business".
Although the content was really similar across the two areas of the site, the tone of voice wasn't. The intermediaries are extremely experienced people - while the businesses are small start-ups. So the business copy is very personal and reassuring - while the intermediary copy is all about establishing kudos.
Which is interesting, since I don't normally recommend using different "verbal identities" across a site.
I think it's looking pretty good - I'll let you know if the client agrees.
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